Management

"Strive not to be a success, but rather to be of value."
~ Albert Einstein ~

Whether you work in retail, hospitality or a not-for-profit organization, you must realize that it’s the customers we have that keep us in business.  Competition isn't going away but getting stronger. In order to keep our business viable, we must deliver exceptional service that goes beyond the customer’s  expectations and do it consistently.

Every workplace seems to have its own personal mantras and mission statements. However, we’re hoping you don’t find the slogans below at any workplace!

Today or any day that phone may ring and bring good news.
Ethel Waters

Late July, 2011. The news erupted with a bombing in Oslo, a shooting spree at a nearby summer camp and the image of a 32-year-old Norwegian man, charged with killing up to 76 people.

An account from a North London apartment competed with the Norwegian report. Talented and self-destructive soul singer Amy Winehouse had died at the age of 27.